Refund policy

You must request a return within 14 working days of receiving an order or once the first attempt at delivery has been made by using the contact us page. Authorised returns must be received within 14 days to remain valid for a refund.

Any items you wish to return must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be rejected.

Buyers are responsible for return postage costs and we advise that you return items via a tracked method; as returns which go missing will not be refunded.

Items ineligible for return:

Certain items are non-returnable, these include:
· Sale or Seconds items or;
· Personalised or customised items
· Promotional items or samples.

To request a return you must contact the shop via the contact us page before attempting to return an order. Any items returned without contacting the shop first may not receive a refund. Once you have received a confirmation email from us, please return your order to:

The Librarian

13 Cliff Crescent

Waddingham

Gainsborough

DN21 4RJ

United Kingdom

 

Refunds:

Once your return has arrived safely back in the studio and has been checked, you will be sent an email to confirm if your return has been accepted. If accepted, a refund will be applied to your original payment method within 14 working days.

If you requested an exchange your new items will be dispatched as soon as your return has been received, checked, approved and additional postage has been paid. If you wish to exchange for a higher cost item the difference will be payable before dispatch. 

 

Faulty items:

If you believe your items to be faulty, please contact us upon receipt of your order, and follow the above instructions for returns. All potential faulty items must be returned within 7 working days of reporting.

 

Lost Orders 

In most circumstances orders believed to be lost have just got stuck in the postal system. Please endeavour to check with your local sorting office, any safe places or neighbours before contacting us about a missing item. 

Buyers are encouraged to purchase tracked shipping at checkout to avoid any mishaps.

 

If you have exhausted these options please contact us for more information.